Are you having trouble accessing any parts of the Butler Benefit Service website? We have assembled a few "Frequently Asked Questions" to help you to work through most problems you may encounter. I clicked on the "Explanation of Benefits" link and I do not See any EOBs. The "Explanation of Benefits" option on the BIN is only available to those participants who opt into the electronic EOB's in the Account Manager section.  However, anyone can access the majority of their EOB information through the Claims History area as well.   While you are viewing your claims history, the claim number for the claim in question becomes a hyperlink in bolded blue text.  Clicking on this claim number will prompt the system to recreate the EOB that was sent to you in the postal mail, and display it in a new browser window.  Popup blocking software will affect the operation of generated EOB's, so it is possible that a problem is there as well.  One drawback of the recreated EOB, it that it does not contain all of the information that was on a mailed EOB, since the Deductibles and Out of Pocket amounts are constantly changing and cannot possibly be as accurate as it needs to be.  You can get over this limitation by opting into Electronic EOB's in the Account Manager section as mention above.  When this active, our system captures the EOB that would have been sent in the postal mail as an Adobe PDF file, complete with the Deductibles and Out Of Pocket information that is missing from the recreated version.  You will then receive a notification email stating that an EOB is ready for viewing on the Butler Information Network.  These captured EOB's are archived indefinitely, and are available 24 hours a day and 7 days a week.  By opting into this service, you will not receive any EOB's in the postal mail from us until you opt out of the service (unless there is a check to you attached).  As a side benefit of utilizing email, both Butler and your employer, realize a considerable savings in postage which ultimately could be realized as savings in premiums and plan administration costs. What is a PDF file and how do I view it? A PDF file is a universal electronic format for a document. A company by the name of Adobe makes the software to create and view the PDF files. If you do not have Adobe Reader program installed on your computer you will need to install it. Adobe Reader is a free program for download from the Adobe web site that will let you view and print out the EOB PDF document. Adobe web site is http://www.adobe.com and the current link to downloading the Adobe Reader is http://www.adobe.com/products/acrobat/readstep2.html I use Internet Explorer 5.5, and I keep getting "Security Alert" messages. Is the Butler Information Network secure? The Butler Information Network uses SSL encrypted pages utilizing the industry standard Verisign security certificate. However, users of Internet Explorer 5.5 may be inadvertently experiencing "Security Alert" and "Security Information" messages that appear when navigating through the Butler Information Network. Microsoft has resolved this problem with the release of the Internet Explorer 5.5 Service Pack 2. To download this release, click on the link below, then click "Download Now" and follow the "How to download and install" instructions provided. Internet Explorer 5.5 Service Pack 2 and Internet Tools When I try to access the Butler Information Network, I receive a web page stating that the site cannot be opened. Does this mean your web site is down? If you are using Microsoft's Internet Explorer and you have Secure Sockets Layer (SSL) turned off, you will receive an error message stating that the web site could not be opened. You must turn on SSL in order to access your claims information on the Butler Information Network. If you are using IE 4 (Internet Explorer, version 4.0) or higher, do the following to enable SSL: Go to the menu on the top of the screen and click View followed by Internet Options. A window entitled Internet Options should now be visible. The Internet Options window should have six tabs going from left to right. The name of the tab on the far right is Advanced. Click on the Advanced tab. Move the scroll bar about a third of the way down until you see a little padlock and the word Security. Click to check the boxes next to both SSL 2.0 and SSL 3.0. Then click okay at the bottom of the Internet Options window. You will now be able to view secure web sites. I was logged on to the Butler Information Network when I received a web page stating that the site has an "Internal Server Error". What does this mean? This is an error that states 'Internal Server Error - The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@butlerins.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.' This is actually a normal error that occurs when the secure session that you requested with our server has timed out. Simply return to www.bbsionline.com and enter your login information again to start working with the Butler Information Network again. I use Web TV to access the internet, and I cannot sign on to the Butler Information Network. Is Web TV supported by the Butler Information Network? Current Web TV limitations cause most Web TV systems to not be able to access the Butler Information Network. Web TV currently has limited support for cookies, javscript, and Java applets, which are all required to setup a secure session with our server. Microsoft is currently working on enhancements to thier Web TV Products, and they will hopefully have a version in the future that can access the Butler Information Network. To find out for yourself what limitations your Web TV has, please visit http://developer.webtv.net.