Phone: (563) 327-2200
Toll Free: (866) 927-2200
P.O. Box 3310
215 North Main Street, Suite
Davenport, Iowa 52801
EOB or Claims questions
If you need assistance regarding any
information contained on an electronic copy of an EOB or a specific
claim, please call (866) 927-2200 or (563) 327-2200 and enter the
extension number of the claims representative listed on the EOB.
Please have the EOB number, claim number and any other important
information available when calling.
standard email that contains personal information or protected
health information (PHI) is not a secure means of sending
correspondence. Since standard emails are transported via the
Internet in a plain text format, an unscrupulous person could
extract the information and use it to do any number of illegal acts.
Butler has created this tool for you and your employer to send
secure correspondence to us, fully SSL encrypted and within the
guidelines of the Health Insurance Portability and Accountability
Act (HIPAA). Visit our online
Secure Correspondence page
send us any information such as claims questions, address changes,
and other questions.
For all other
questions regarding access to the Butler Information Network, please
call Scott Petersen at (563) 327-2216 or you may email questions to
You may also
try to use our online
to assist you.